Terms of Service

Draft prepared for legal review. Replace everything in [ ] with your own details. Do not publish before a qualified lawyer has reviewed it.

1. Definitions

"The service" is the Wateera platform provided by [legal entity name] ("we"). "Workspace" is the environment your days and tasks belong to inside the service. "Subscription" is the paid plan that unlocks specific features. "Usage" is what a workspace consumes in runs, model tokens and other resources.

2. Account and workspace

  • You must be legally able to enter into a contract and must provide accurate details.
  • You are responsible for keeping your sign-in method confidential and for all activity through your account.
  • A workspace may include several members; the workspace owner manages invitations and roles, and is responsible for making these terms known to them.

3. Subscription and payment

  • Prices are in Saudi Riyals, and value-added tax (15%) is added where it applies.
  • Payments are processed by a licensed payment provider. We do not store your card details.
  • A subscription renews automatically for the same term unless cancelled before the renewal date. You can cancel from the workspace's billing page, and cancellation takes effect at the end of the paid period.
  • Statutory refund rules in the Kingdom apply; refund requests are assessed on their facts.
  • Late payment may suspend paid features without deleting your data.

4. Acceptable use

You may not:

  • use the service for unlawful activity, to impersonate anyone, or to reach a workspace's data you are not entitled to;
  • attempt to bypass usage or technical limits, or extract data automatically in a way that harms the service;
  • upload content that breaks the law or harms others;
  • resell the service or embed it in another product without written permission.

5. Content and ownership

  • Your content (tasks, reviews, notes) is yours. You grant us a limited licence to process it as needed to operate and provide the service to you.
  • Agent output is generated from your input, and you are responsible for reviewing it before relying on it; the product always shows whether the local engine or a model answered.
  • The brand, software and design belong to us or our licensors and may not be used outside the service.

6. Usage and limits

  • Each plan has published monthly usage limits (runs, model tokens, other resources).
  • When a model limit is reached, the product keeps working on the local engine, and you are not charged for what was not consumed. We do not issue overage charges without prior notice.
  • Published limits may be updated with notice inside the product.

7. Availability and maintenance

  • We aim for high availability but do not guarantee uninterrupted operation; parts may pause for maintenance, updates, or reasons outside our control.
  • We may change or discontinue features, with reasonable notice for paid features.
  • Backups: we take periodic backups, but you are responsible for exporting anything you need to keep. The daily record is readable to you.

8. Limitation of liability

  • The service is a tool for organising daily performance. It is not financial, legal or medical advice.
  • We are not liable for decisions you take based on agent output.
  • To the extent the law allows, our total liability does not exceed what you actually paid in the twelve months before the incident, and we are not liable for indirect, consequential or lost-profit damages.

9. Termination

  • You may close your account at any time from settings; your content is deleted according to the retention periods in the privacy policy.
  • We may suspend or terminate an account that breaches these terms or misuses the service, with notice where practicable.

10. Changes

We may update these terms and will publish the version in effect with its update date. Continuing to use the service after a change takes effect is acceptance of it.

11. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of [city] have jurisdiction over any dispute arising from them.

12. Contact

[legal entity name] — [email] — [address].

Last updated: [date].